Service Starts Inside: Win Customer Loyalty

Event description

In today's competitive landscape, superior customer service isn't just a department, it's a powerful differentiator.

This class is designed for business owners ready to cultivate a team that consistently delivers remarkable customer experiences. We'll start by helping you clearly define the strategic role of customer service within your unique business and then pinpoint the exact service standards your customers genuinely expect. You'll gain practical insights into hiring employees who naturally excel at customer service in a small business setting, ensuring your team is built for success from day one. 

LEARN HOW TO:

• Determine the role of customer service in your business strategy.   
• Define what service standards your customers expect.  
• Hire employees with the right aptitude for customer service in a small business setting.  
• Train your team on consistent service standards and how to handle common customer situations.  
• Create simple systems for gathering and responding to customer feedback.