Customer Service: Develop Your True Competitive Edge

Event description

Great customer service doesn't just come from polite customer interactions; it is fueled behind the scenes by a strong team Culture.

This course moves from basic "politeness" to explore the mechanics of building a "Culture" of customer service and leveraging technology to answer the most important question:  "Are we retaining customers, or are we always having to chase new ones?"

LEARN HOW TO:

• Use key techniques that help customers feel valued and heard
• Create a culture that improves employee engagement and customer experience
• Pull best-practices from big brands that are known for customer service
• Enhance customer experience and retention 
• Stand-out from competitors